CCSM
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The Certified Customer Service Manager (CCSM) course has been developed to provide professional management qualifications for those in customer service leadership roles.  The course is designed to provide graduates with an Accredited Professional Certification in Customer Service Management.

The CCSM course focuses on the ‘science and art’ of Customer Service Management and awards America’s only formal and internationally recognized “Certified Customer Service Manager” designation – CCSM. 

Customer Service Managers come from a variety of backgrounds but unlike other professions, such as Accounting, there has been no formal industry body recognition…until now.

  • 1 - Module 1 - Strategic Customer Service Management
  • 2 - Module 3 - Profit Through Service
  • 3 - Module 4 - Leadership for Service Excellence
  • 4 - Module 5 - Service Infrastructure and Technology
  • 5 - Module 6 - Measurement and Continuous Improvement
  • 6 - Module 7 - People Management
  • 7 - Module 2 - Developing a Strategic Framework
Progress

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